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HP Recommended

WIFI adapter is not working.

HP Pavilion 15-P022TU Notebook
Microsoft Windows 7 (64-bit)

Hi,

 

This latop Model # is: J3Y84PA

So basiclally it was working for one and a half years and today it stopped working.

I don't see any wireless connection due to this issue. I am not sure what is causing the issue though because in device manager I can see the network adapter but I am not sure if this is the wireless network adapter or if there is supposed to be another adapter there in device manager. 

 

If you can provide any help I'd really appreciate that. I tried installing the LAN drivers but it still doesn't work. 

Currently I am using an HSDPA dongle  to connect to the internet and it is working fine. I hope the information is sufficient for you guys to help me out here. If there is anything else I can provide feel free to let me know.

 

Thank you in advance!

 

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Message 2 of 2
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HP Recommended

WIFI adapter is not working.

Hi! @chathuO2, Thanks for stopping by the HP Support Forums!

 

I understand that wireless adapter is not working on your laptop.

 

As you mentioned that you have tried installing the LAN driver and wireless driver but the issue still persists.

Please install HP support assistant and check for updates. This should automatically find the missing drivers and install the drivers for your laptop.

 

HP support assistant link: http://hp.care/2cC6K4r

 

 

Hope to hear from you soon!

Have a great day! 🙂

 

A4Apollo
I am an HP Employee

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