• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B2AV)
Microsoft Windows 11

Hello, I have the Ryzen 7 Pavillion 15 with the Realtek RTL8852AE adapter. 
WiFi automatically disconnects multiple times daily, does not show networks or does not connect to any networks until the laptop is restarted. 

I have tried every option you can think of, tried the latest drivers, old drivers, bios update, etc. But the problem is with the HARDWARE - the RealTek Adapter. 

Please suggest if I can replace the WiFi card with any other Intel wifi card. I have no idea which cards would be compatible with Ryzen 7. 
Any leads would be greatly appreciated, thanks!

6 REPLIES 6
HP Recommended

Hi:

 

Yes, you should be able to replace that lousy card with this Intel model and part number which is the same card HP installed in my HP Envy notebook with a Ryzen 5 4500U processor.

 

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro   HP part # L35282-005

 

You must get the part number listed, or at least buy the card with that SPS part number on the Intel label.

 

Below is the link to the service manual, where you can find the Wi-Fi card removal and replacement procedure.

 

Maintenance and Service Guide HP Pavilion Gaming 15 Laptop PC

 

Have you tried the latest Wi-Fi driver for that model card?

 

Maybe by some miracle it will help.

 

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142005.exe 

 

 

HP Recommended

Thank you so much for the reply!

How sure are you that the card you mentioned will work for a Ryzen 7 4800h? If its guaranteed, I will ask my friend to get it from US when he's coming to my country. Its 1/3rd the price there. (https://www.ebay.com/itm/284576897876)

HP Recommended

You're very welcome.

 

Unfortunately, I cannot 100% guarantee it, but I don't see any reason why it wouldn't work.

 

The problem is...HP does not have a service manual for the 15-ec2000 model series.

 

My notebook's service manual has that model card and part number listed as supported.

 

This is the closest discussion I can find that regarding the Intel Ax200 in a 15-ec2000 model series.

 

Solved: Replacing factory Realtek 8852w/a Intel Card - HP Support Community - 8299065

HP Recommended

Hi Paul, I was going to order the card you mentioned. I found a very similar one on Amazon: https://www.amazon.com/Intel-Dual-Band-Wireless-AX200NGW/dp/B07V9N9XVJ

The T PN is the same but the SPS number ends with 0A instead of 0B in the one you mentioned. Will this amazon one work or do I need the exact one on available in ebay only?

HP Recommended

Hi Paul, I had a quick question

Could you please tell me if this card I found on amazon would work? https://www.amazon.com/Intel-Dual-Band-Wireless-AX200NGW/dp/B07V9N9XVJ

The T PN is the same, but the SPS ends with 0A instead of 0B in the exact HP part number you mentioned on ebay.

HP Recommended

Hi:

 

The card you posted will probably also work.  The main thing is the SPS number. 

 

The L35282-005 indicates the card is non-vPro which is what you want.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.