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Level 2
21 9 0 0
Message 1 of 5
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WIFI connectivity

HP Recommended
HP Pavilion 15 N-018tu
Microsoft Windows 10 (64-bit)

Hello there!

 

I am facing a lot of issues in connecting my laptop to wifi wirelessly. It is showing weak signals of my wifi in my laptop.

 

Please solve this problem.

4 REPLIES 4
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HP Support Agent
HP Support Agent
18,272 18,232 786 849
Message 2 of 5
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HP Recommended

@Parvan1

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays.
  5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

  • The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

  1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
  2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
  3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
  4. When the Installation is completed message displays, click OK.
  5. Close all open applications, restart your computer, then try connecting to the Internet again.

If the test passes, try these steps:

  • From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Double-click Network adapters. Right-click the name of your wireless network adapter, and then select Uninstall.
  • Click here: https://support.hp.com/in-en/document/c03535285 to complete the troubleshooting steps.

If the test passes, try these steps:

  1. Open Start.
  2. Search for Device Manager and click the top result to open the experience.
  3. Expand the category with the device that you want to roll back.
  4. Right-click the device, and select the Properties option.
  5. Click the Driver tab.
  6. Click the Roll Back Driver button.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Message 3 of 5
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HP Recommended

No it did not happen after a software update. Have been facing this issue for past 2 months.

I did not do any major software or hardware change but yes I opened the bottom section of my notebook to pull out the wifi card as I thought that the dust got stuck on the card. So in order to clean it I have to do that.

I had tried many troubleshooting steps and many times but non of them showed there effect

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But now I am facing a new and  very funny problem.

Now my laptop is connecting to wifi. But it catches 4 on 4 signals when the screen of my notebook is near the keyboard. Which means that the angle between the keyboard and the screen is approx 40° to 50°. And as soon as I increase that angle upto 90° (just like a normal userises the laptop), the 4 on 4 signal gets reduced to 2 on 4 or 1 on 4.

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HP Support Agent
HP Support Agent
18,272 18,232 786 849
Message 5 of 5
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@Parvan1

Thank you for posting back. 

 

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

ECHO_LAKE
I am an HP Employee

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