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‎08-23-2019 06:29 AM

HP Recommended
Product: HP Pavilion 15-cs2001nj
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I made a purchase of a new HP Pavilion 15-cs2001nj notebook, and 2 weeks after (and for the last 2 months)

I see that the WIFI signal getting full but then reduce till its disconnected and then its going back to full slowly

There lots of disconnects in the PC wifi, I tried to look if thats a problem in the internet but, using 2 other computers, it works just fine..

I really think its something with the network adapter inside (even I used an old outer adapter, and was the same disconnects) OR any problem in HP PC or windows update...

 

I'm really desperate about it, bought a new PC which I can't work with 😕

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-23-2019 09:41 AM

HP Recommended

You're very welcome.

 

Unfortunately, I don't.

 

I think at this point you may want to contact HP technical support in your country and submit a support case under the warranty.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

 

View solution in original post

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3 REPLIES 3

‎08-23-2019 06:54 AM - edited ‎08-23-2019 07:07 AM

HP Recommended

Hi:

 

The specs for your notebook indicate that it comes with the Realtek 8821CE wifi adapter.

 

The only suggestion I can offer would be to update the wifi and Bluetooth drivers to their latest versions, restart the PC and see if that resolves the problem...

 

Wifi: 2024.0.8.107/2024.0.4 Jun 5, 2019

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96885.exe

Bluetooth: 1.6.1015.3008 Jun 28, 2019

 

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98235.exe

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‎08-23-2019 09:18 AM

HP Recommended

Hi,

thank you for the help

i tried it already, seems the problem is still here

any other idea?

 

Was this reply helpful? Yes No

‎08-23-2019 09:41 AM

HP Recommended

You're very welcome.

 

Unfortunately, I don't.

 

I think at this point you may want to contact HP technical support in your country and submit a support case under the warranty.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

 

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