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Hogweed
Level 2
36 27 0 2
Message 1 of 10
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WIFI doesn't wake up when I lift laptop lid

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Envy 15-j151sa
Microsoft Windows 10 (64-bit)

Some time maybe a year or two ago, I asked for help about this – basically, when I lift the lid of my laptop and it wakes up, the Wi-Fi adapter frequently doesn't, and I have to go through the Windows diagnostic rigmarole etc – or sometimes even restart the computer.

 

Back then, I had various discussions on this forum, received some helpful suggestions (eg not allowing the computer to turn the adapter off to save power), but nothing helped. I installed all sorts of drivers, from HP, Microsoft, Realtek (I think), but no luck.

 

So the last thing I tried was to replace the little internal Wi-Fi card with one I had from another machine – it was a while ago now, but essentially, I got an error message about it being the wrong one for the laptop or similar.

 

So my question (it’s really starting to annoy me now) – is there a suitable DIFFERENT card, ie with a different chipset, which the machine will work with please?

 

Thanks 😁

9 REPLIES 9
praveen196
HP Support Agent
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Message 2 of 10
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@Hogweed Welcome to HP Community!

 

I understand that you are facing issues with wifi.

 

In that case, I would suggets you perform the wireless module test.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Hogweed
Author
Level 2
36 27 0 2
Message 3 of 10
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Thanks for the suggestion - unfortunately, the keyboard is being replaced at the moment, so I can't try it yet.

 

I will post the results here when I do.

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Riddle_Decipher
HP Support Agent
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Message 4 of 10
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@Hogweed Alright! take your time and get back to us with the results.

Good luck!

Riddle_Decipher
I am an HP Employee

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Hogweed
Author
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36 27 0 2
Message 5 of 10
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OK, laptop back this morning. I tried the system diagnostics as you suggested, but it says everything’s OK.

 

All updates are already kept up to date – think your latest driver for the WLAN card is years old now anyway…?

 

Thanks,,,

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praveen196
HP Support Agent
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Message 6 of 10
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@Hogweed

 

Thank you for the update.

 

I understand your concerns.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Or you can contact the local service center for repair.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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Hogweed
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36 27 0 2
Message 7 of 10
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Ummm... thanks, but previous experience suggests that this isn't a viable option for a machine which is out of warranty.

 

All I really want to know is if there are alternative internal wifi cards I can fit to the machine... can anybody help me with that please?

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praveen196
HP Support Agent
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Message 8 of 10
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@Hogweed

 

I understand your concerns.

 

I have checked the manual 

 

Your product Support for the following WLAN formats:

 

● Qualcomm Atheros AR9485 802.11bgn 1×1 WiFi Adapter (select models only)

● Qualcomm QCA9565 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select models only)

● Ralink RT3290LE 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select models only)

● Realtek RTL8188EE 802.11bgn 1×1 WiFi Adapter (select models only)

 

Have a nice day!!

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Hogweed
Author
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36 27 0 2
Message 9 of 10
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Yes thanks - but it says "Select models only".

 

EG " Qualcomm Atheros AR9485 802.11bgn 1×1 WiFi Adapter (select models only)"

 

How do I know if mine is one of the "Select models"?

 

It doesn't seem to tell us...

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praveen196
HP Support Agent
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Message 10 of 10
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@Hogweed

 

I understand your concerns. 

 

As you have told that you have installed the wifi card from a different laptop. Which one you have installed.

 

You can contact our phone support and check for the option. 

 

Or you can contact the local service center 

 

Have a  nice day!!

 

 

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