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WIFI doesn't wake up when I lift laptop lid
08-04-2020 12:30 PM

Some time maybe a year or two ago, I asked for help about this – basically, when I lift the lid of my laptop and it wakes up, the Wi-Fi adapter frequently doesn't, and I have to go through the Windows diagnostic rigmarole etc – or sometimes even restart the computer.
Back then, I had various discussions on this forum, received some helpful suggestions (eg not allowing the computer to turn the adapter off to save power), but nothing helped. I installed all sorts of drivers, from HP, Microsoft, Realtek (I think), but no luck.
So the last thing I tried was to replace the little internal Wi-Fi card with one I had from another machine – it was a while ago now, but essentially, I got an error message about it being the wrong one for the laptop or similar.
So my question (it’s really starting to annoy me now) – is there a suitable DIFFERENT card, ie with a different chipset, which the machine will work with please?
Thanks 😁
08-06-2020 06:17 PM

@Hogweed Welcome to HP Community!
I understand that you are facing issues with wifi.
In that case, I would suggets you perform the wireless module test.
1. Power off the PC and make sure that it is completely powered off.
2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.
3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.
Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.
Try updating the computer, this will install the latest updates -
Step 1 Windows Updates -
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 Install updates using HP Support Assistant
- In the search box, type, and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
08-12-2020 02:15 PM

Thank you for the update.
I understand your concerns.
In that case, I would suggets you contact our phone support and check for the support option. They will help you.
Or you can contact the local service center for repair.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!
08-12-2020 06:34 PM

I understand your concerns.
I have checked the manual
Your product Support for the following WLAN formats:
● Qualcomm Atheros AR9485 802.11bgn 1×1 WiFi Adapter (select models only)
● Qualcomm QCA9565 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select models only)
● Ralink RT3290LE 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select models only)
● Realtek RTL8188EE 802.11bgn 1×1 WiFi Adapter (select models only)
Have a nice day!!

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