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monchavez16
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WIFI is constantly losing connectivity, have tried different networks and updated all drivers

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HP Pavilion x360 Convertible 14
Microsoft Windows 10 (64-bit)

I am having very frequent WIFI connectivity issues. These issues have been going on for the past 2 months, I connect to a network and about 10 minutes later am disconnected and it stays like that the remainder of the time I am on WIFI. I have already updated windows and the drivers, nothing seems to fix it.

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KrazyToad
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@monchavez16

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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monchavez16
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I had previously completed all the tasks you listed but did it one more time to see if I missed anything.  Everything was already up to date, this did not change or help with my wifi issue. What is the next step to getting this issue fixed? I use my computer everyday multiple hours out of the day for work so this is a huge problem for me. 

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The_Fossette
HP Support Agent
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@monchavez16

 

I recommend you follow the below steps and check if it helps.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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monchavez16
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Hello, I do not have the option you asked for in step 3 ( 3.. Right click on the Ethernet/Wireless Adapter and click Properties) nothing listed states Ethernet/Wireless Adapter. Could this be the reason I am not able to stay connected to any WIFI?

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The_Fossette
HP Support Agent
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@monchavez16

 

Did you perform the other suggested steps?

 

Cheers!

The_Fossette
I am an HP Employee

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