WIFI times out every 20-30 sec - Realtek - RTL8821CE

[OlgaLuna]

Dear all,

I am having a lot of trouble with my notebooks wireless network connection.I hope someone can help me out.

Product name: NTB HP 250 G7 (Specc:i5-8 / 16GB / 512SSD / DVD / Windows 10-64bit / RTL8821CE)

Product ID: 8MH66ES FHD

[edit]

used Networkadapter: RealTEK RTL8821CE 802.11ac PCIe Adapter

Installed driver: 2024.0.10.103 (02.July.2019)

The symptoms are like this:

Often cant connect to game services (e.g. Battlenet) or get kicked out a lot. Many websites with lots of pictures (e.g. pinterest/zalando) stop loading pictures and have to be restartet.

The connection always states "connected" and all seems fine, yet when I do a "ping google.com -t" in the cmd, one can see that I get short timeouts every 20-30 sec that last like 5sec and then again it is working.

Streaming movies works fine (e.g Netflix).

The router is in the same room 2-4 m distance (signal strength maximum), other devices (smartphone/TV) do not have this issue at all using the wireless connection.

The notebook is roughly 4 month old now. The issue was first occuring after about 1 month, before that it worked fine. I am not sure if there was an update for Windows or something that triggered it.

I was reading on this forum many posts, yet no solution worked for me so far.

What I tried:

rebooting => did not fix the issue

installed latest driver => did not fix the issue

switch off the energycontrol that the adapter => did not fix the issue

Is there anything I can do? Or is the hardware defective and needs to be replaced?

With kind regards

Olga

[Paul_Tikkanen]

Hi, Olga:

Have you tried this driver to see if it resolves the problem? 

2024.0.10.209    Dec 6, 2019

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100552.exe

Update the bluetooth driver too...

1.7.1021.3000    Dec 6, 2019

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100556.exe

That would be the only suggestion I can offer.