cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 1
133
Flag Post

WN6602RH Wifi stopped working, disappeared on Windows 10 OS

HP Recommended
HP Pavillion P6774Y
Microsoft Windows 10 (64-bit)

About a month ago, probably late Feb. 2020. I recently upgraded to Windows 10 OS from Windows 7 on a HP Pavillion P6774Y. I hadn't been using the box until we were required to work from home due to the COVID19 crisis. Yesterday, March 27, 2020, during the middle of the day, the wifi signal dropped. As ran the trouble shooter in Windows, it said I did not have a connection to the Internet. Baffled, I continued searching only to find my system did not even recognize the WiFi controller.  Searching the Internet, suggestions were to enter Command Prompt as administrator from Task Manager and run the Net command, 'netcfg -d' which basically resets all wireless devices. To no avail. I did the Net command several times, restarted several times, with no change in the symptom. I opened the case to visually locate the wifi chip, HP P/N 588551-001 RT3090 WN6602RH-H1-1A. Today I found a similar symptom reported back on 2017 for another user's machine, whom he too upgraded to Win 10 OS on 64-bit machine. Oddly enough, attached to that incident entry, two recent users, March 2020, have attached their 'me too' experiences. That incident entry was titled: "Wireless adapter stopped working after update , HP P6620f desktop win 7 64 bit" and responded to by HP rep, MKAZI.

 

WN6602RH.jpg

 

 

In that entry, the HP rep, MKAZI,  suggests to download the driver, sp46490.exe, found at this link;

http://ftp.hp.com/pub/softlib/software11/COL34783/pv-86275-1/sp46490.exe

 

As of this typing, I have not loaded the driver to confirm it works, as I am reporting this from my Mac laptop. I'll report back to verify if that particular driver is a solution.

 

RZee

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation