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Erkanorama
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Warranty Disputed, I do not get any reply from Customer Service

HP Recommended
HP Laptop 15-db0xxx
Microsoft Windows 10 (64-bit)

Hi,

 

I have disputed my warranty period with a copy of the purchase receipt, but I have not got any feedback since about a week although estimated time would be 1 business day. 

 

I bought my computer from a store 11 months ago and it was brand new, but I recently started using it regularly. Thus, before I kept using my old computer. However, I am glad that I decided to use it, because I realised that it has a serious issue with Wi-fi connection. Wi-fi connection is unstable. It keeps disconnecting every few minutes. It is nearly impossible to use this laptop for internet. I did every suggestion on HP page and nothing worked for me. To be honest, when I started using the device, I thought the connection issue was related to the internet provider due to the pandemic lock-down and extensive use of internet in my neighborhood. Yet, I later realised that it is not changing and then I read HP forum. I saw that it is a common issue with some models. I need help for my warranty to be corrected. It is supposed to finish in mid-August, not the end of March. Thank you.

 

Best regards,

Erkan

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Erkanorama

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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