When I access certain websites, it won't let me, I get a message saying session has timed-out

[VANESSAMAC]

I have cleared my cookies, reset and done powerwash.  Website examples are BOOTS, ALDI, MORRISONS.

This has only recently started to happen, I've had my Chromebook for over a year

[praveen196]

@VANESSAMAC Welcome to HP Community!

I understand that you are unable to open a particular website.

In that case, I would suggest you perform a system recovery

A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state.

• If a hard reset does not resolve your issue OR your Chromebook shows the error message Chrome OS is missing or damaged, you might need to perform a system recovery. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[VANESSAMAC]

how do i do sytem recovery?

[Jay_G24]

@VANESSAMAC,

For instructions on system recovery, refer to -https://support.hp.com/in-en/document/c03665293

Hope this helps!

[VANESSAMAC]

This did not work, any other suggestions

[Jay_G24]

I’d recommend you contact HP Phone Support in your region for further assistance 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

Hope this helps!

[VANESSAMAC]

Do they have an email address, as their botchat is useless

[Jay_G24]

I do have an email address to share, but I have shared the contact details for the phone support team in a private message.