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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Why does my Wifi icon show the globe and state "No internet,...

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05-22-2023 08:59 PM
My wifi icon displays as a world globe and when opened shows the network I have logged into but says "No internet, Secured". I clearly am connected to wifi and for the most part have access to websites as normal but some other features like opening an excel spreadsheet is not happening and I get error messages that I am not connected to the network.
Solved! Go to Solution.
Accepted Solutions
05-25-2023 12:37 PM
Welcome to the HP support community.
I understand that you are getting connectivity issues with the notebook, I am glad to assist you.
Update the Bios, chipset, and drivers using HP Support Assistant.
Download and run the HP Support Assistant from this Link: Click here
- HPSA will automatically search for all the latest drivers for your Notebook
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
Also, ensure Windows is up to date.
- Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
05-25-2023 12:37 PM
Welcome to the HP support community.
I understand that you are getting connectivity issues with the notebook, I am glad to assist you.
Update the Bios, chipset, and drivers using HP Support Assistant.
Download and run the HP Support Assistant from this Link: Click here
- HPSA will automatically search for all the latest drivers for your Notebook
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
Also, ensure Windows is up to date.
- Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
05-27-2023 07:21 AM
Good to know that issue is resolved.
Feel free to contact us in the future if you need any assistance.
Sandytechy20
I am an HP Employee