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TheNguyeners
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Wi-Fi Adapter

HP Recommended
HP Pavilion 23-Q120

After Windows 10, my internet/wifi adapter is not recognized and I get zero internet. After I perform a network reset/reinstall, the connection is very slow - Does this mean that I may need a new wifi adapter?

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@TheNguyeners, Welcome to HP Support Community!

 

Follow the steps to perform an extensive system test-

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click the Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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