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10-31-2022 10:17 AM
I do all my regular updates and ever since I did one a couple weeks ago my wi-fi disconnects just about every 5 or 10 minutes. I have tried several basic troubleshooting suggestions but none of them have worked. Do I need to reinstall a network driver? If I do, which one would I need to install? I really need some help here. Thank you!
10-31-2022 10:26 AM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we focus on the <wireless> card ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
- Expand <Network adapters>
--->>> Send screenshot
(3) Please report your results
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