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‎10-31-2022 10:17 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ed0013dx

I do all my regular updates and ever since I did one a couple weeks ago my wi-fi disconnects just about every 5 or 10 minutes. I have tried several basic troubleshooting suggestions but none of them have worked. Do I need to reinstall a network driver? If I do, which one would I need to install? I really need some help here. Thank you! 

Category:
1 REPLY 1

‎10-31-2022 10:26 AM

HP Recommended

Hello @boomello22 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <wireless> card ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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