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HP Recommended
HP Laptop - 15-ef1003ca
Microsoft Windows 11

Problem:

Wi-Fi connects, but i get no internet, the only way i can even get internet is through USB tethering or using a hotspot

 

Error:

The Network adapter does not have a valid IP configuration

 

Driver:

Realtek RTL8822CE 802.11ac PCLe Adapter

 

Information:

  • Internet works perfectly on multiple other devices, including my mobile phone, which is tethered to the laptop.
  • There is no ethernet port on my laptop
  • Wi-Fi worked when i first purchased the laptop, but suddenly it stopped working a few months back
  • This problem occurred before updating to Windows 11.
  • There are no restore points i can return to
  • this problem only happens while connected to two specific networks, and only with my laptop, all other devices work fine.

 

Solutions Tried:

  • I have tried both 2.4 gHz and 5G wireless networks, neither work, except for my hotspot, which is 5GHz
  • Tried moving closer to the router, did not work
  • Used the network and internet troubleshooter, did not work
  • Used HP Network Diagnostics, and the virtual support assistant
  • attempted to update the driver, its up to date
  • deleted the aforementioned driver, and restarted laptop
  • manually set the IP address, DNS server, and gateway
  • Restarted the modem (the solution mentioned for the invalid IP configuration, did not work)
  • Restored to factory defaults through BIOS
  • i have reset network settings
  • Complete factory reset through Windows did not work

 

 

 

 

 

9 REPLIES 9
HP Recommended

Hello @ShadowRyft 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Start windows <device manager>

- open <network adapters>

- locate <realtek wireless> device

- right click -> uninstall device

 

(2) Install/Update

--->>> try both drivers, repeat procedure (1) to (3) twice

RTL8822CE Driver VERSION: 2024.0.10.218 REV: S PASS: 1

or

RTL8822CE Driver VERSION: 1.0.0.188 REV: S PASS: 1

 

(3) Reboot and test again ...

(4) Please report your results

HP Recommended

the driver in the last reply did not work

HP Recommended

Try again follow (1) and (2)

see updated post

Please report your results

HP Recommended

see updated post

Please report your results

HP Recommended

still doesnt work

HP Recommended

Hello @ShadowRyft 

 

You wrote: "

  • Wi-Fi worked when i first purchased the laptop, but suddenly it stopped working a few months back

"

--->>> I suspect technical defect. At least 1 of 2 drivers should work.

 

HP warranty valid > Contact HP Support

 

HP warranty expired > Replace wireless card and check antenna cable(s)

 

Good luck

 

HP Recommended

Hi, @ShadowRyft 

 

There is a newer driver available than either of the two drivers that Ub6424 posted. and that is this one...

 

2024.0.10.226

 

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140207.exe 

 

If that driver doesn't work either, I tend to agree with Ub6424's assessment that the Wi-Fi card may be defective.

 

If that is the case, I recommend you try replacing that lousy model Wi-Fi card with this model:

 

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro   HP part # L35282-005.

 

You should be able to find this model Wi-Fi card on eBay. 

 

Search by the HP part number, not the model of the Wi-Fi card.

 

Below is the link to the service manual where you can find the Wi-Fi card removal and replacement procedure...

 

Maintenance and Service Guide HP 15 Laptop PC

 

 

 

HP Recommended

actually, i forgot one thing,

the problems with wifi are only with the two networks at my home, any others i connect just fine, but those two networks work just fine on other devices, so i dont think it could be the wifi card causing this?

HP Recommended

Hello @ShadowRyft 

 

---

Access Point

(1) What wireless access point ( brand / model ) do you use ?

(2) wirless settings 2.4 and 5 Ghz ?

(3) Manuel or Auto Channel ?

(4) Channel Width
2.4 Ghz:   20 Mhz / 40 Mhz ?
5 Ghz:       20 / 40 / 80 / 160 Mhz ?

---

 

(5) Open windows <device manager>

- Double click <realtek wireless> device

 

--->>> Play with advanced settings:

 

ub6424_0-1660997843424.png

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.