Wi-Fi connection can’t find my router

[TinkJones22]

Good evening. Have been troubleshooting for hours and my laptop can not find my router 

[Echo_Lake]

@TinkJones22

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?
• Are you getting any yellow exclamation marks on the WiFi network?

Let's try these steps to resolve the issue:

1. Restart your computer.

2. During startup, press F10 repeatedly until the BIOS menu displays.

3. When the BIOS menu displays, press F9 to restore factory default settings.

4. Select Yes, and then press F10 to save changes and exit.

5. Select Yes to confirm. The computer restarts using the default settings and then check for the WiFi connectivity. 
   If the issue persists, follow the next steps.

Use Network Check in HP Support Assistant to perform network diagnostics for your computer.

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.

   If the app is not installed on your computer, download the latest version from the HP Support Assistant website.

2. Select your computer, and then select HP Network Check under Troubleshooting and Fixes.

   If a window displays prompting you for an administrator password or confirmation, type the requested credentials.

3. Click Next, and then wait for the tool to complete.

   If the diagnostic test finds one or more issues, continue with these steps.

4. Under Possible Root Causes, click the listed possible cause, select a recommended action, and then follow the instructions.

5. After completing the recommended actions, click Re-check.

6. Repeat these steps until the network connectivity issue is resolved or all possible root causes and repairs have been completed.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.