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‎06-18-2022 01:52 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Wi-Fi icon missing…

Not showing available networks 

wifi drivers were missing 

Even after reset and troubleshooting Wi-Fi is still missing.

Please kindly assist

Category:
1 person had the same question
5 REPLIES 5

‎06-18-2022 07:21 PM - edited ‎07-11-2022 10:48 AM

HP Recommended

Hello Lawrencium103,

 

please tell me the full product name and product number (p/n) of you notebook, please.

 

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‎07-11-2022 03:09 AM - last edited on ‎07-11-2022 06:45 AM by

HP Recommended

Product name: Probook 650

[Personal Information Removed]

Product ID: 00330-80000-00000-AA232

 

Best regards 

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‎07-11-2022 11:34 AM - edited ‎07-11-2022 11:49 AM

HP Recommended

I need the product number (p/n) = System SKU

 

Do this:

press [winkey] + r

( run command )

msinfo32

copy / paste the System SKU value

( example, not your product number ! )

msinfo32msinfo32

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‎07-11-2022 12:21 PM

HP Recommended

SKU = D9S35AV

 

best regards 

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‎07-11-2022 12:31 PM

HP Recommended

(1) Update BIOS

HP Notebook System BIOS Update

01.50 Rev.A32.5 MBMay 8, 2020Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(2) I don't know what device is installed, just install all drivers, one will work

Broadcom Wireless LAN Driver (Windows 10)

7.35.333.0 Rev.A45.3 MBJan 18, 2016Download

Qualcomm Atheros QCA9000 Series Wireless LAN Driver

10.0.0.318 Rev.B42.2 MBJul 14, 2015Download

 

(3) Restart and test again ...

 

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