Wi-Fi no longer an option on laptop

[Marilyn_A]

I no longer have wi-fi as an option on my laptop/notebook. It appears that an update occurred on 12/15/22 that has now removed wifi from it. I only have ethernet connection available. I have tried every solution that I can find on the internet and nothing so far has worked. I had this happen one other time and I know I had to install a driver but I think I selected and older version. Unfortunately, I know longer have access to the steps  that I used previously. I have spent hours trying to find a solution,  Please help! 

[ub6424]

Hello @Marilyn_A 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <wireless> problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[Marilyn_A]

1.

2.

[ub6424]

Hello @Marilyn_A 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.18 Rev.

6.4 MB

Jun 4, 2014

Download

Fix and enhancements:

- Provides improved security for UEFI EDK2.
NOTE: HP strongly recommends transitioning promptly to this updated BIOS version.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Let Windows install <Optional updates> ( including drivers )

What Are Windows Optional Updates, and How Do You Install Them?

See section <How to Find and Install Windows Optional Updates>

(6) Run <Windows Optional Updates>, all drivers that are offered should be selected and installed

(7) Restart Windows

(8) Test again

(9) Please report back