Wi-Fi on my laptop does not connect at all

[Kailash331]

Hi everyone,

My laptop was working just fine until this afternoon. I logged in and went to Microsoft Teams to conduct a class and my laptop kept disconnecting from the Wi-Fi network. Now every time I try to connect to the Wi-Fi network it says "connecting..." and then says "could not connect to network". From some preliminary tests, these are what I've found.

1. The issue does not seem to be the router, as all my other electronic devices are working well.

2. I tried to reinstall the driver. I have the latest version of both the wired and wireless network adapter (although in this case my issue is with the wireless adapter).

3. Restarting the system does not seem to do any good. The situation remains the same.

4. If I simply forget the network, when I try to reconnect it doesn't even accept it when I enter my password, it just says "could not connect to network".

5. The only change between yesterday and today is that I bought a new Logitech mouse today. I tried disconnecting the mouse from my laptop but the issue still persists.

6. Sometimes the laptop manages to connect to the network, but disconnects in about five minutes or so. 

7. A speed test on Ookla gives my phone 400 Mbps and my laptop 5 Mbps (when it somehow manages to stay connected long enough to conduct the test).

8. My head feels like it's about to explode. 

I have googled numerous solutions and none of them work for me. My dad says that the laptop is potentially very old, but that doesn't explain how it worked perfectly yesterday and not today. Please help me out; a laptop not connected to the Internet is an annoying laptop. Thanks in advance for all the help I get!

[The_Fossette · Accepted solution]

@Kailash331

I reviewed your post and I understand that you are facing issues with the wireless connection on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

Powercycle the network:

1. Shut down your notebook.

2. Unplug the power to your router.

3. Unplug the power to your modem.

4. Wait at least 45 seconds.

5. Plug in the modem, and wait for it to come back online.

6. Plug in the router, and wait for it to come back online.

7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Kailash331]

Thank you! In the end I just had to restart my router and then it worked smoothly. 

[The_Fossette]

@Kailash331

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Cheers!