Wi-Fi problem

[Mauro_58]

Every time I turn off the notebook, when I turn it back on it doesn't connect with my NAS

[Raj2111]

Hi @Mauro_58 

Welcome to the HP Support Community!

I understand that you are not able to to wi-fi, I am glad to assist you

Please try these steps : 

Update bios  : Click here

You may also try this document.

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 
 

[Mauro_58]

Hi @Raj2111

Unfortunately I was not able to update the BIOS.

As you can see in attched scan, the system says this utility is not comatible with my PC:

However, consider that the Wi.Fi is working: the problem is that when I turn the PC back on after turning it off, it no longer sees my NAS...

Is there some other thing that I can make to solve this matter?

Thanks in advance and have a nice day!

Mauro58

[Raj2111]

Hi @Mauro_58 

Welcome to the HP Support Community, I am glad to assist you
 

Please use this link to find the correct bios for your pc.

https://support.hp.com/us-en/drivers

You may try these steps as well

1. Click the Windows icon (Start Menu) and select Settings
2. On the Windows Settings window, select Network & Internet to open a Status window.
3. Click Change Adapter Options.

You’d be able to see all the network adapters on your systems such as Ethernet, Local Area Connection, and Wi-Fi.

       4. Right-click an adapter you use for accessing the NAS device and                click Properties

       5.Check/tick (if not checked) Internet Protocol Version 4 (TCP/IPv4), select it,  and click the Properties button 

       6.Click the Advanced button on the window that pops up.

       7.On the Advanced TCP/IP Settings window, choose the WINS tab, select Enable NetBIOS over TCP/IP, and then click OK to save changes.

       8.Close all the windows that you opened while making these changes

       9.Repeat these steps for all the adapters you use for your NAS drives.

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,