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15-ac184TU1
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Wi fi adaptors..not showing

Microsoft Windows 7 (32-bit)

Product name TOX61PA#ACJ

 

Network adaptors is not showing...because of this not able to connect wifi

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HP Support Agent
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Wi fi adaptors..not showing

@15-ac184TU1
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

 

Firstly, let's perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer and check for network connection.

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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HP Support Agent
HP Support Agent
11,362 11,330 486 545
Message 3 of 3
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Wi fi adaptors..not showing

@15-ac184TU1

This is a follow-up regarding network adapter, 

Have you tried the suggested troubleshooting steps?

Is everything working fine, or would you require any further assistance? 

Keep me posted!

ECHO_LAKE
I am an HP Employee

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