Wi-fi shutting off due to Logitech wireless mouse conflict

[stephlisa]

I am having a new problem since installing a Logitech wireless mouse on my HP Envy.  The Logitech mouse appears to shut down my Wi-Fi so that it is no longer available on my laptop and when you troubleshoot the connection it says there is a problem with the ethernet cable.  Install an manual ethernet cable.  It's like it shuts down / turns off the Wi-Fi completely.  Is this a known issue? Logitech components are made in China.  

I have had my laptop for one year and did not have this issue until I installed the Logitech mouse on my laptop.  I have had this issue three times since using the wireless mouse.  I have since disconnected the mouse, of course.  

[Echo_Lake]

@stephlisa
Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open the HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run  BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.