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CaSaba
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Message 1 of 2
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Wi-fi speed too low HP Pavilion

HP Recommended
Pavilion 15z-cw000
Microsoft Windows 10 (32-bit)

Hi all,

I have a modem with 1Gb internet and my laptop is working at a low 40Mpbs according to Fast.com.

I tried all - updating wifi when powering on but nothing seems to work. My other laptop runs at 900Mpbs when I check.

I thought about checking the card capacity not sure this could be the issue. Anyone?

 

Thanks,

Caroline

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@CaSaba Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, here's all you need to know and do, to increase the wifi speed/performance:

 

The computer stops responding or performance becomes poor after connecting to the Internet. Use this document to resolve the most common problems that cause the computer to stop responding or cause Internet browsing to slow down.

NOTE: 

This document contains instructions to restart your computer. Bookmark this page for easy reference.

Testing your Internet connection speed

Use one of the following methods to test your Internet connection speed both before and after performing the troubleshooting steps in this document to see whether your connection speed improves.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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