cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Deb17T
New member
1 0 0 0
Message 1 of 2
151
Flag Post

WiFI adapter has driver problem

HP Recommended
Envy 17T ce100 CTO
Microsoft Windows 10 (64-bit)

My 2 month old Envy 17T ce100 CTO all of a sudden can't connect to my wifi.  Internet connection by ethernet works fine. I did the troubleshooting and it says the Wireless Adapter has driver or hardware problems.  Since the bluetooth works fine, I'm guessing it's the driver. Last time wifi connection worked was about a week ago.

I also tried uninstalling the device driver and restating.  Didn't work;

I went to HP Support app and it said some updates were available including a BIOS update.  I thought that might fix it.  It seemed to fix it, but it only worked for a few minutes.

Can somone help me please? Thanks!

1 REPLY 1
Lil_Boy_Blue
Level 12
7,692 7,643 333 707
Message 2 of 2
Flag Post
HP Recommended

Hi

 

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

 

@Echo OFF
msinfo32
PAUSE

getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

 


The above may seem over the top, but if you can post the gist of the multiple screen outputs, then I hope I can help.

 

Was this included in the updates?

HP Wireless Button Driver

2.1.10.1 Rev.A 0.6 MB Jun 27, 2019 Download

 

And these seem to be the only Wi-Fi drivers to suit...

Intel Bluetooth Driver
21.20.0.4 Rev.A 38.5 MB Jul 8, 2019 Download
Intel WLAN Driver
21.40.2.2 Rev.P 19.7 MB Sep 16, 2019 Download

 

 

If in doubt please ask.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation