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WiFi Connectivity Issue

HP Envy 15 x360 PC
Microsoft Windows 10 (64-bit)

I'm having a wifi issue. My wifi signal will all of the sudden stop seeing available networks and my wifi connection will say "connected, no internet access." This issue does not occur with any other device I own. 

 

I've tried:

 - turning my wifi adapter on and off

 - using the network troubleshooter, all this came up with was an error that says "network cable broken or not plugged in."

       - i don't have an ethernet cord plugged in

 - searching for an update to the network driver

 - uninstalling and reinstalling the network driver

       - this serves only as a temporary fix ( 5-10 mins)

 - uninstalled and reinstalled with a driver that was downloaded online

 - turning off bluetooth and ethernet connection options under "change adapter options"

 

none of these have resolved the issue and i'm out of options.

 

Also, sometimes the wifi icon in the system tray will disappear along with the driver for the network adapter. 

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WiFi Connectivity Issue

@Trevor6,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to connect to the internet from your HP ENVY 15-aq100 x360 Convertible PC.

 

This issue could occur if the wireless network adapter drivers are corrupted.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you to uninstall and reinstall the wireless network adapter driver in Step 4 and 5 from the link: Troubleshooting Wireless Network and Internet (Windows 10)

 

Also, let us know the exact model number of the unit from the link: Finding Your HP Product Model Number

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

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i have tried that. just tried it again. I'll respond later if it works or not.

 

Product number: J9H90UA#ABA

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WiFi Connectivity Issue

@Trevor6, thank you for your reply, I'll be more than glad to help you.

 

I understand that you will respond later to tell if it works or not.

 

Please let us know the results.

 

I also appreciate your time and patience.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

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That didn't work. It worked for a couple days and then reverted back to the same issues. Still having the same issues currently.
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WiFi Connectivity Issue

@Trevor6, Thanks for your response and time.

 

I appreciate your efforts in trying out the steps.

 

As you mentioned the issue still persists after trying out the steps.

 

Have you tried checking directly with an ethernet connection? Do you have issues using the ethernet cable?

 

Please update the wireless driver and BIOS on your PC and check if it helps.

 

Here is the link to update BIOS.

 

Uninstall the wireless driver from the device manager and install the latest driver accordingly.

 

Please update the wireless drivers using this link.

 

Note: make sure the wireless driver is downloaded before you uninstall.

 

 

 

Let me know how it goes!

Cheers! 🙂

A4Apollo
I am an HP Employee

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WiFi Connectivity Issue

I've tried both of those things. it doesn't seemed to have worked either still intermittant connection and "no available networks".

 

another issue that has come up is random shut downs. when i turn the computer back on, sometimes it will just stay dark. sometimes it will itll boot to some recovery window that says windows 10 couldn't load.

 

also, sorry for sparse replies. i've stopped getting email updates about this thread.

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@Trevor6,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction.

 

Please follow the link: How to Power Reset your Laptop​

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

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This didn't work.
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@Trevor6
Thank you for your reply, I'll be more than glad to help you.


I understand that the issue did not resolve after following the steps in the previous interaction.


As we have tried all the possible solutions for this issue, please contact HP phone support for further assistance at the link: www.hp.com/contacthp


You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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