WiFi adapter disappeared after system update I have tried everything that I have found please help

[AuthorKelly]

My wifi adapter dissappeadi just after I purchased and updated my house stream 11. I have tried resetting the laptop. I have tried trouble shooting, it says that there is no driver. I have tried going to device manager and looking for it there. There is no adapter and I can not connect to a land line there isn't a way to connect. I need the wifi for my work and can't afford to purchase a new device. Please help!

[asmita6658]

Hi @AuthorKelly

Welcome to the HP Support Community. 

Try these steps -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Wireless Module test. 

If the test result comes as "Pass", try re-installing the operating system. Back-up your data and try these steps -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Recovery. 
Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. 

You may also refer to this document. 

Let me know how that goes. 

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