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WiFi connectivity issue

Pavilion g6- 2202tx C0P15PA
Microsoft Windows 10 (64-bit)



Product name : Pavilion g6- 2202tx

Product number : C0P15PA

OS : windows 10 (64 bit) v 1607

location : Mumbai, India.


Router: TP-Link TD-W8968 N300 Wireless ADSL2+ Router

Security Details:

Network Authentication : WPA2-Personal (best/recommended)

WPA group rekey interval : 0

WPA encryption : AES

WEP encryption : disabled.


ISP : bsnl


wifi driver : Ralink RT3290 802.11bgn Wi-Fi adapter




This hp laptop is connected to router using wifi connection.


Issue : 


Each time my laptop is started/ restarted, I can not see the this network in network window.


I have to try following things in order to connect to network :

I reboot my router.

I change WPA encryption from AES to (TKIP+AES)


again change WPA encryption from (TKIP+AES) back to AES.


Then laptop connects to wifi.


I have to try about steps several times with few variation in order to connect to router.


This issue is specific to this laptop. My mobile devices and other lenovo laptop connects just fine.



Troubleshoot steps tried : 

  • troubleshoot option of windows
  • tried updating the wifi adapter - but its already up to date
  • reconfigure wifi router
  • contacted router team


Pl provide some solution.




HP Support Agent
HP Support Agent
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Flag Post
HP Recommended

WiFi connectivity issue




Welcome to the HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you.


As I understand you are no longer connected to the Wi-Fi network though you've reinstalled the drivers,


Don't worry, though, as I have a few steps to resolve the issue:


* Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

* Update the bios by visiting this link or through support assistant using an Ethernet cable.

* Now try to connect to the internet wirelessly. * For further assistance, click here


For more details, please review this support forum link.


If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.




I am an HP Employee

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