WiFi disappeared

[Pat2371]

WiFi worked 2days ago. Tried hooking up canon printer to laptop after installing Tmoble internet. Yesterday the WiFi driver and all disappeared from laptop. WiFi works on TVs and phones so it’s just the laptop. Follows instructions for drivers etc but WiFi wasn’t one of the options to choose. How do I get the WiFi back?

[Irfan_06]

Hi @Pat2371,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Please follow the steps from the below link to perform a network test to confirm if the hardware is working fine.

https://support.hp.com/us-en/document/ish_2854458-2733239-16

If the hardware is working fine. Please follow the steps below to perform a reset.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Select the F11 key to enter the recovery environment.

4) On the Choose an option screen, select Troubleshoot.

4) "Reset your PC" and restore your system.

5) From here just follow the screen instructions until the reset is completed.

Kindly refer to the steps on this link for reference and let me know if that resolves the issue.

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support