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‎10-24-2020 12:51 PM - edited ‎10-24-2020 12:53 PM

HP Recommended
Product: OMEN 17.3 gaming laptop
Operating System: Microsoft Windows 10 (64-bit)

I just bought this laptop for a few days I thought the issues is from my router but it’s not because all my other device is work for the WiFi and my housemate get the internet as well.

the WiFi keep disconnected within 1-5mins, the WiFi work well in the very beginning few hours when I use this laptop then the WiFi start keep disconnecting. I tried to use my mobile data but it still the same. Is it the hardware issues or system issues?  I hope it can get solve ASAP because I need the laptop to work.

p.s. I can’t even install the software from window update because the WiFi disconnect often. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2020 01:41 PM

HP Recommended

@ycc93455201 

 

Please run Windows updates, hope this could fix the problem otherwise post back what EXACTLY what it your Omen 17.3 machine.

 

Please use the following way to find out the model/product of your machine


                    https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎10-24-2020 01:41 PM

HP Recommended

@ycc93455201 

 

Please run Windows updates, hope this could fix the problem otherwise post back what EXACTLY what it your Omen 17.3 machine.

 

Please use the following way to find out the model/product of your machine


                    https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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