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Ortaa
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Message 1 of 2
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WiFi dissapear

HP Recommended
14s dk0024AU
Microsoft Windows 10 (64-bit)

After installed different and formated HD WiFi dissapear

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Ortaa Welcome to HP Community!

 

I understand that the Wifi disappeared.

 

If the wireless adapter is not listed then it could be an issue with the wireless card itself. 

Have you run a wireless card test on your computer?

 

Download and install the HP Hardware diagnostics tool from this link

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, you can try reseating the wireless module or contact our phone support to check on the service options available for your computer. 

If the test passes, restart your computer. 

Visit www.hp.com/drivers and the product number of your computer. 

Download and install the wireless adapter for your computer. 

If the issue persists, perform a push-button reset on your computer and check.

Refer to this HP Article for assistance. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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