WiFi has disappeared

[Lulu19671]

Hi the WiFi has disappeared on my new laptop I can get Bluetooth and flight mode.

i can see. Realtek RTL8821CE802.11 adapter is at code 10, how do I rectify this?

[Nal_NR]

Hi @Lulu19671,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the wifi.

To be able to answer you effectively, we need some information.

Have you made any changes to your software or hardware?

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[AgrawalH]

I have the same issue - 

Initially the driver was there but due to some windows update the wifi option was disappeared.

I installed some Firmware optional updates after struggling over few days and it did the BIOS update and wifi was back. It was working fine.

But since the wifi was working fine. there was a normal windows update. which started downloading automatically and after the update voila.. The wifi option again disappears.

I tried to look for some solutions and I perform many of them like installing driver manually (driver is not coming in there), Uninstalling previous updates, doing multiple restarts, scan for hardware change but not get anything good. I removed the wifi drivers hoping it would gets installed upon restart or fix but it didn't

I am still having this issue