cancel
Showing results for 
Search instead for 
Did you mean: 
NellyKate
New member
1 0 0 0
Message 1 of 2
124
Flag Post

WiFi network

HP Recommended
HP Envy
Microsoft Windows 8.1 (32-bit)

My laptop will no longer give me an option to connect to WiFi...the F12 light is amber , but when I press that it just toggles between flight mode being off then on....can anyone help?

 

I've used troubleshooter and it just suggests plugging in an ethernet cable.....

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,493 23,451 1,064 1,097
Message 2 of 2
Flag Post
HP Recommended

@NellyKate

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation