WiFi problem

[Axellear]

Hello

I purchased this pc about two months ago and for a couple of weeks the pc continues to automatically disconnect from the Internet.

The only way to connect it is to do (Troubleshooting) and i always get this writing.

(A network cable is damaged or disconnected)

I updated the drivers and i also removed the energy saving of the wireless card. (Device management)

I have tried everything but it continues to disconnect from the network.
(My connection works great on other devices)

I tried using the command prompt to fix the network card and it is working for the moment...

But if it doesn't work, what should I do?

ps. Sorry for my bad english

[asmita6658]

Hi @Axellear

Welcome to the HP Support Community. 

Try these steps - 

Step 1 Network Troubleshooter -

1) In the search box, type and open "Troubleshooter".

2) Click on "Network and Internet".

3) Click on "Internet Connections".

Step 2 Run Network commands -

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.

2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

Type netsh winsock reset and press Enter.

Type netsh int ip reset and press Enter.

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.

Type ipconfig /flushdns and press Enter.

Step 3 Re-install the Network Adapter -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, select Network adapters > the network adapter name.

3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer.

Download and install the BIOS from this link. 

If the issue still persists, test the hardware - 

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Wireless Module test. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Axellear]

I've done all the steps ...
The problem is solved but the network has been disconnected again after one day

[asmita6658 · Accepted solution]

@Axellear

Try updating the computer using these steps - 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Download and install the Network driver and BIOS from here. 

Also, run the Wi-Fi module test. 

Let me know.