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Honor Student
Posts: 3
Member Since: ‎09-14-2018
Message 1 of 5 (97 Views)

WiFi

Product Name: Hp 3LH47EA
Operating System: Microsoft Windows 10 (64-bit)

My Wifi dis-connect

Received: veru often. I bought the below USB, but to use it?

We would like to inform you that we have sent the recovery kit for HP Laptop 15-bs028no with product number 3LH47EA.

Best regards,

Judith
Customer support Best2Serve

--------------------

Asa reply to this: I was asked to contact HP

I have a problem With this laptop. WiFi turns itself off very often. I have done to updates recommended by HP. Now I was about to use the received USB to re-config the lap top back to where it was when I bought it. But how do I do that?. I plugged the USB in but nothing happened. I can’t find a start file on it either.

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Provost
Posts: 96,113
Member Since: ‎07-13-2010
Message 2 of 5 (84 Views)

Re: WiFi

Hi:

 

See if this works...have the USB recovery drive in one of the PC's USB ports.

 

Restart the PC, and tap the ESC key at the beginning of the HP welcome screen to get a menu of options.

 

Select the F9 boot options menu, and from that select the USB flash drive.

 

Then press the Enter key.

 

The PC should now boot from the recovery media.

Honor Student
Posts: 3
Member Since: ‎09-14-2018
Message 3 of 5 (66 Views)

Re: WiFi

Thanks. 

Do I have to do the same again afterwards to be able to normal boot (from c:)

Rolv

Provost
Posts: 96,113
Member Since: ‎07-13-2010
Message 4 of 5 (62 Views)

Re: WiFi

You're very welcome.

 

Once you reinstall Widows using the recovery media, you can just run the notebook as normal (turn it on and it goes to the Windows logon automatically).

Honor Student
Posts: 3
Member Since: ‎09-14-2018
Message 5 of 5 (53 Views)

Re: WiFi

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