cancel
Showing results for 
Search instead for 
Did you mean: 
CMak1008
Level 1
2 1 1 0
Message 1 of 4
389
Flag Post

Solved!

Wifi Adapter Upgrade for HP Pavilion 15Z-CW100?

HP Recommended
Pavilion 15Z-CW100
Microsoft Windows 10 (64-bit)

I am looking to either replace or uprgrade the wifi adapter for my HP Pavilion 15z-cw100 (Prod ID: 5MU50AV).  The stock adapter is only 2.4 GHz, and when I test my Wifi connection speed I'm getting between 30 - 40 Mbs. When I use the same speed test on my phone, I get 300-350 Mbps, which matches my AT&T internet service.  My laptop was ordered in 2019 and the adapter part number is Realtek RTL8723DE.

 

Is it possible to replace the adapter for a  5Ghz adapter?  If so, what is the part number for a replacement adapter?  I believe this would drastically increase the Wifi download/upload speeds for the laptop.

 

Best regards to all and thank you for any help you might be able to send my way!

1 ACCEPTED SOLUTION

Accepted Solutions
CMak1008
Author
Level 1
2 1 1 0
Message 3 of 4
Flag Post
HP Recommended

I actually found a much easier solution.  I bought a plug-in Linksys AC600 wifi network adapter.  After installing the AC600, installing the driver, and then disabling the built in wifi adapter, my internet download/upload speed went from 30-40 Mbps to 350-400 Mbps.  Thanks for help, though, I really appreciate it.

View solution in original post

0 Kudos
3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 4
Flag Post
HP Recommended

@CMak1008 Welcome to HP Community!

 

I understand that you would like to upgrade the wifi card.

 

A few things to remember are mentioned below: 

The compatibility of your router with the wireless card, 

If the wireless card is 1x1: supports 2.4 GHz and below - slow connection and download/upload speed, 

If it's 2x2 or more: support 5 GHz and above - Fast connected and speed. 

 

I have checked the manual (page number 3)

 

Your model support Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

 

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855

 

The Wifi card is not user-replaceable part, I would suggets you contact our phone support and check for the support option.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

0 Kudos
CMak1008
Author
Level 1
2 1 1 0
Message 3 of 4
Flag Post
HP Recommended

I actually found a much easier solution.  I bought a plug-in Linksys AC600 wifi network adapter.  After installing the AC600, installing the driver, and then disabling the built in wifi adapter, my internet download/upload speed went from 30-40 Mbps to 350-400 Mbps.  Thanks for help, though, I really appreciate it.

View solution in original post

0 Kudos
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 4 of 4
Flag Post
HP Recommended

@CMak1008

 

We are happy to hear that you have resolved the issue.

 

In the future, if you have any other concerns. Please get back to us. We will assist you.

 

Have a nice day!!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation