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‎11-03-2023 01:39 PM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17-ch1000 IDS Base Model
Operating System: Microsoft Windows 11

I have a HP ENVY 17.3 inch Laptop PC 17-ch1000 IDS Base Model.

 

Windows troubleshooter says I don't have a wireless or bluetooth adapter but clearly, it was listed on my order email as, "Realtek Wi-Fi 6 (2x2) and Bluetooth® 5.2 combo"

 

How the hell do you turn the card on?

Category:
2 REPLIES 2

‎11-06-2023 01:10 PM

HP Recommended

Hi @jbruns2006,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎11-08-2023 02:26 PM

HP Recommended

Your link step 1 says,

Check the wireless signal
Check the wireless button or key to confirm the wireless signal is on.

Locate the wireless key or button. This could be an image of an airplane or a wireless signal.

 

 

Where is the button or key on this laptop?

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