Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
12-03-2021 03:16 AM
Product: Pavilion x360 15-cr0009nq
Operating System: Microsoft Windows 10 (64-bit)
I've had this problem for about an year or so and I've finally convinced myself to ask this question directly to hp forums.
Wifi card (RTL8821CE) seems to be faulty in some weird way:
- In windows, the wifi card driver fails to run on a clean startup, it only works after a restart with Fast Startup activated
- In any linux distribution, the wifi card simply does not want to work, it just spits errors in dmesg about not being able to get a MAC Address and failing
I've tried multiple drivers both in windows and in ubuntu-based distros but none of them have worked differently, still have those 2 problems
Steps to recreate in windows (since HP suggests i should list them):
- Power on the laptop and boot into windows
- Realtek driver fails
- Reboot back into windows
- Realtek driver works until it's stressed a bit, until the laptop enters sleep mode or until you disconnect from wifi (and it doesn't let you connect to any wifi network (can't connect error from windows) after that till 2 more restarts)
HP Hardware diagnostics from the BIOS always say the card is fully functioning yet it still has this problems when booting an OS
HP Hardware diagnostics from windows either says that it can't find a wifi card or that the card is fully functional
Is there anything i could do to fix this card? Do I need to replace it and if yes, can I replace it with an intel card?
Hope I'll get an answer soon
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community