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LucaGR Top Student
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Wifi Connection really slow with Win 10

HP ENVY 15-ae100nl
Microsoft Windows 10 (64-bit)

Hi all,

my name is Luca and I'm the owner of a HP ENVY 15-ae100nl.

I've bought my laptop with Win 10 on December 2015.

Everything was working fine but 1 month ago, right after the Win 10 update my wifi connection started to be very slow.

I'm not able to load websites in a decent time, stream videos etc. 

 

For example, when I use Chrome or Edge to check BBC News the browser brings me at a balnk page saying the the "page didn't respond" "time expired for connection". Then after 5 secs it starts to load but really really slow.

 

This happens with all the pages that I want to load.

 

I did some test:

1- try my home connection with another laptop with (Win 7) -> everything is fine and at fully speed

2- restore the system to manifacturer settings -> at the beginning it was working. Then Win 10 updated again and the problemwas still there

3- I connected physically my router and the laptop with an ethernet cable and apparently the browser goes at full speed

 

do you think that the problem is in my wireless network card? somenthing with the drivers?

 

what should I do to resolve the problem?

 

thank you very much for your help in advance

 

Luca

 

3 REPLIES 3
HP Support Agent
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Wifi Connection really slow with Win 10

Hi @LucaGR,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that your wifi internet is very slow after the windows 10 update. It will be a privilege to assist you.

 

You’ve done an excellent job on troubleshooting the issue from your end. Kudos to you on that score. It is always a privilege to work with technical specialists like you. I see that you’ve tried other computers on the same network, restored this computer to factory settings and tried different browsers. I am simply amazed at technical skills and levels for technical expertise. Brilliant stuff.

 

We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.

 

It is clear as day that there is no issue with your notebook or the network of your computer once the computer is restored to factory settings it works fine until this update to windows 10 that could either be causing a conflict with the existing windows 10 driver or the cumulative update must be causing a conflict with some other program of the computer Like the firewall, antivirus software or other programs.

 

To isolate the issue clearly I request you to try connecting to the internet in safe mode with networking on windows 10. Check this link: https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode

 

For further assistance Please visit this link: http://support.hp.com/us-en/product/HP-ENVY-15-Notebook-PC-series/3995936/model/4041401/document/c04...

 

Please uninstall the Wi-Fi drivers and update it. Please also update the bios and chipset drivers also. To do this visit this link: http://hp.com/drivers

 

Please disable the Bluetooth driver in device manager and try.

 

Finally, if nothing works you might need to disable this specific windows 10 update to ensure a smooth Wi-Fi experience on your notebook.

 

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution”.

Take care now and have a splendid week ahead.

 

DavidSMP
I am an HP Employee

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LucaGR Top Student
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Wifi Connection really slow with Win 10

Dear David,

thank you very much for your answer.

 

I'll try what you suggested and I'll let you know.

 

I have some additional details for you.

 

I forgot to specify that I've bought my laptop in Italy but I live in UK.

I'm now back in Italy for a short holiday and I've tested my laptop here.

Without doing  anything the laptop works at full speed and there are no issues with the speed of my internet browsers.

 

I have then a couple of questions:

 

1) is it possbile that the WiFi ntework board for an Italian laptop doesen't work properly with a UK router/network?

2) is it possible that the italian feeder (I use an adapter EU/UK when I'm in UK) causes the malfunctioning of the network board?

 

please note that before the latest win 10 update  everything was working fine even when I was in UK.

 

Please let me know

Thank you very much

 

LucaGR 

HP Support Agent
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Wifi Connection really slow with Win 10

Hi @LucaGR,

 

I thank you greatly for your quick response. It was amazing to read your observations and deductions. You've been awesome to work with and it has been a very pleasurable experience to share this platform with you.

 

First off, if the computer works at full speed in Italy, then there is nothing wrong with the computer's wifi speed. As far as network standards and protocols are concerned, it is the same standard in all countries and that should not affect your connection speeds.

 

What could be the real reason here is the windows 10 upgrade that may be causing a conflict with your router setting. You need to check with your ISP or the router manufacturer in the UK to see what is causing this as it is very clearly established that the notebook works at correct speeds on a different network in Italy.

 

Please try  Safe mode with networking when you get back to the UK on that home router. There could be software firewalls or hardware firewalls or something that is causing the slow speed with your router.

 

Once in the UK, you could also try to connect this notebook to a different network, like a wifi hotspot or at a library to check how it works there.

 

Trust me I have done all I can to assist you here. 

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

DavidSMP
I am an HP Employee

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