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‎01-17-2023 07:17 PM - edited ‎01-17-2023 07:17 PM

HP Recommended

Hello,

 My Wi-Fi connection stopped showing up under networks. I did the network reset and it's still not showing up. I believe that adapters or drivers may have gotten deleted, I am not sure. Wifi is detectable on my other devices. So it's definitely not a router or modem issue. I have windows 10.

 

I would very much like your help!!!

 

Thank you!!

Category:
1 REPLY 1

‎01-18-2023 03:14 PM

HP Recommended

Hello @gshuk 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <wireless> network ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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