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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Wifi Fluctuation and Frequent disconnection
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01-05-2024 07:21 PM
Hi, I am using HP Notebook i5 7th Gen. After a recent windows update my wifi connection is continuously fluctuating and disconnecting. All other devices connected with the same wifi are working fine. I have done the following troubleshoot;
- Disabled the Power Off option for the adapter
- Reset the TCP/IP settings
- reset the winsock catalogue
- Uninstalled and reinstalled the wifi drivers
- Installed the old drivers
After doing all the above troubleshoot, problem is still there. I am unable to do the online meetings or work from home as I am unable to connect with office server due to slow connectivity. Wifi adapter is Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter.
01-05-2024 08:06 PM
Hi:
You have two options as I see it...
1. Purchase a dual band USB adapter which will provide greater Wi-Fi speeds since you will be able to connect to the 5.0 GHz Wi-Fi band where you can't now.
2. Replace the internal Realtek RTL8723BE wifi adapter with this dual band AC model:
Realtek RTL8821CE 802.11 ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) HP part # L17365-005.
The card has a maximum throughput of 433 MBPS on the 5.0 GHz Wi-Fi band with an AC router and an excellent signal.
Below is the link to the service manual where you can find the Wi-Fi card removal and replacement procedure: