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‎08-17-2016 09:16 AM

HP Recommended
Product: HP ENVY TouchSmart m6-k015dx S
Operating System: Microsoft Windows 10 (64-bit)

Good Morning,

 

I am having some issues with my internet connecting. It works for a few moments and then it disconnects.   i tried a few thing but nothing seems to work. Please let me know if anyone can help. thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2016 09:32 AM - edited ‎08-24-2016 09:34 AM

HP Recommended

You're very welcome.

 

Sorry that driver didn't make a difference.

 

As I posted the other day, that was the only suggestion I could offer.

 

I suggest you post your question on the Intel wifi forum where there may be some other suggestions you can try.

 

The problem is universal, just not on HP PC's.

 

https://communities.intel.com/community/tech/wireless

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3 REPLIES 3

‎08-17-2016 09:38 AM

HP Recommended

Hi:

 

The parts list for your notebook indicates that it comes with an Intel Centrino Wireless-N 2230.

 

There are no W10 drivers for that model wlan card, which is probably why you are having issues like that.

 

The only suggestion I can offer, would be to try the latest W8.1 wireless driver directly from Intel.

 

You want the 2nd driver down on the left for 64 bit.

 

https://downloadcenter.intel.com/download/26172/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo...

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‎08-24-2016 08:23 AM

HP Recommended

thank you for your help. i already installed it. However, the problem is still happening... what else can i do?

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‎08-24-2016 09:32 AM - edited ‎08-24-2016 09:34 AM

HP Recommended

You're very welcome.

 

Sorry that driver didn't make a difference.

 

As I posted the other day, that was the only suggestion I could offer.

 

I suggest you post your question on the Intel wifi forum where there may be some other suggestions you can try.

 

The problem is universal, just not on HP PC's.

 

https://communities.intel.com/community/tech/wireless

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