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tomeram
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Message 1 of 7
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Wifi Keep Disconnecting

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Hp Pavilion 15.6
Microsoft Windows 10 (64-bit)

I bought the HP Pavilion 15.6 laptop (windows 10) very recently and the WIFI keeps disconnecting on any network.

Also, other computers on my home network don't have this trouble.

I used warranty and sent the computer to the HP lab, they claimed that they ran a ping check and that everything seems ok. They also re-installed windows 10 on it,  but after I got it back, the problem still wasn't solved.

 

The WiFi adapter is Realtek rtl8821ce 802.11ac pcie.

 

What can possibly be done?

 

6 REPLIES 6
Raj1788
HP Support Agent
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Message 2 of 7
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Hi @tomeram
Welcome to the HP Support Community. I'd be happy to assist you.

 

Could you please help me with the exact model name or the product number?

 

Note: Make sure the BIOS is up to date.

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
2. Click Check for updates and messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

If the issue persists, refer to this link: https://support.hp.com/in-en/document/c02543015

 

Hope this helps! Keep me posted. 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day! 

Raj1788
I am an HP Employee 

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tomeram
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I will try this and report soon if it worked for the long run.

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Echo_Lake
HP Support Agent
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Message 4 of 7
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@tomeram

Thank you for posting back. 

 

Work on it as per your convenience and keep me posted on the results.  

ECHO_LAKE
I am an HP Employee

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soggy6
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I am having similar issues but my machine will not stay on the network long enough to do any of these things. Any help/advice there, other than send this thing back as broken?

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Betty0610
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Message 6 of 7
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@soggy6

 

Welcome to the HP Support Community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

 

Thanks 🙂


I am an HP Employee

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brittnay
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Message 7 of 7
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I don't think it a router problem because it connects to all other devices. Are you too far from your router? That is sometimes a general cause of lots of problems. If at all possible, try using Ethernet (wired internet connection) with your computer to see if the problem is the wifi specifically of the connection in general.

 

If nothing works try these steps mentioned here https://techloris.com/laptop-keeps-disconnecting-from-wifi/ this might help.

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