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‎08-28-2023 08:35 PM

HP Recommended
Product: HP Pavilion x360 15.6 inch 2-in-1 Laptop PC 15-er0000 IDS Base Model
Operating System: Microsoft Windows 10 (64-bit)

I was doing work on my laptop when all of a sudden the laptop lost Internet. I know the WiFi is still working on my phone but when opening the WiFi panel there are no options, just airplane mode. I've reset and updated/ reinstalled drivers. Nothing seems to work. I've had the same problem in the past but I can't remember how it was solved, other than hold some buttons during start up which then lead to white text on a black screen before going to the log on menu. Any help would be appreciated.

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1 person had the same question
2 REPLIES 2

‎09-01-2023 08:15 AM

HP Recommended

Hi @AboutSomething 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please share the details listed below:

- Exact full model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎09-05-2023 12:12 PM

HP Recommended

hp envy laptop 17-cr0xxx

windows 11

no option for selecting wifi

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