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Steve12341 Tutor
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Wifi adapter is fine but it still says no connection

Microsoft Windows 10 (64-bit)

So i live in the USA but traveled to central america, when i was in the states the wifi worked fine. It could connect to everything just fine. Then when i came to central america wifi adapter does not connect to the any available wifi however it still appears in the connect to window and gaves me the option to connect and when i click on it just come back saying "cant connect to this network". I bought a usb wifi adapter and when i used it said the same thing. My ipad and phone connect to thr wireless fine.

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Associate Professor
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Wifi adapter is fine but it still says no connection

Hi,

 

Kindly follow the steps here http://support.hp.com/us-en/document/c04649175

"Education costs money; so does Ignorance"

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If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Steve12341 Tutor
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Wifi adapter is fine but it still says no connection

It says everything is up to date 

didnt work. Still can not connect to any wifi

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Steve12341 Tutor
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Wifi adapter is fine but it still says no connection

Please help me

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Steve12341 Tutor
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Wifi adapter is fine but it still says no connection

This does not work i have reinstalled my wifi adapter and i still can not connect, does it have to do wit the fact that i am in another country and if so how do i use the interent here

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Retired
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Wifi adapter is fine but it still says no connection

Hey @Steve12341

 

I understand that you are having an issue with the WiFi on your HP Notebook. I will do my best to assist you but first I wanted to thank you for joining the HP Support Forums. Here is a list of steps that commonly resolve issues with wireless connectivity.

 

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

 

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the drop down in the upper-right corner of the document.

 

If this reply helped, please use the Accept as Solution button. If you want to give me a virtual high five, please click the Thumbs Up icon below. 

 

Please let me know if you need anymore help! 

 

Thanks for joining in!

Have a good one Smiley Happy

EmeraldAvenger
I work on behalf of HP


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