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kitkat72
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Wifi adapter resets about once every hour, pc is only 2 months old- a real lemon

HP Recommended
hp 15 notebook
Microsoft Windows 10 (64-bit)

My internet connectivity goes down about once an hour. The wifi adapter usually needs to reset. I also get an error message about the Realtek adapter is experiencing hardware related problems [all drivers are up to date]. A network cable is not properly plugged in or may be broken. The default gateway is not available. I have the initial mfr's warranty and bought a 3 year care pack warranty. I got on the hp chat box with some guy who said the problem isn't covered by hp warranty and I needed to contact some other hp fee for help service. I really want to throttle everyone at hp right now. I'm not sure what to do, a 2 month old pc shouldn't be going down every 45 minutes. 

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@kitkat72

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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