Since 15th Sep, my Wifi device in the laptop stopped working. I tried everything to fix it but no luck. Finally used external USD wifi stick to connect to internet. I read some posts on HP community and tried to go to settings but it says no device found. I went to Device manager to see if it was a driver issue. But the Wireless device is missing from the device manager. Unable to find out what happened all of sudden. Today when I tried to connect my bluetooth headpbone, I discovered my bluetooth device is also missing. Same thing with Bluetooth. No device found in device manager.
Please help asap. I have HP Spectre 360 - 134003DX
I installed the drivers from Intel site as suggested. However my laptop is still not able to recognise the wifi and bluetooth adaptor. In the device manager, there is no option for bluetooth or Wifi device. The only wifi device showing is the external wifi stick I have connected via USB. The status in Network properties shows "Not Present". Though MAC address is assigned to both Bluetooth and Wifi adaptors. Please see below screenshots.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".