Showing results for 
Search instead for 
Did you mean: 
Level 1
8 4 0 0
Message 1 of 2
Flag Post

Wifi and Bluetooth on a Touchsmart 15-B181EA

HP Recommended
HP Touchsmart (Sleekbook) 15-b181ea
Microsoft Windows 8.1 (64-bit)
I bought an (Wireless N) card online, it was an HP Part Number on a sticker on the reverse (Rev 1 00 SPS 730668-001) and on the front of the card below Barcode is written (HP P/N 666914-00) and below that (SPS#697316-001).At the bottom, on the reverse sticker, it is printed as BCM943228HMB. The reason I'm asking is because my Wifi works occasionally but does drop out a lot. I went in to Driver Advanced settings and switched off Bluetooth Collaboration to try to improve Wifi which it seemed to but still drops off too much. Could I have bought an incompatible card? Many Thanks
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
Message 2 of 2
Flag Post
HP Recommended

@frslam The best way to answer that question is to show you what is tested and approved by HP to work on your device:

  • Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter 675794-005
  • Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter 690020-005
  • Ralink RT5390R 802.11 b/g/n 1×1 WiFi Adapter 691415-005

As per the below image:



For details: click here (Always check this article before upgrading or replacing hardware)


I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation