Wifi and Bluetooth symbols disappeared in my Envy 16 h1xxx Laptop

[ebru38]

Suddenly, my Wi-Fi and Bluetooth icons disappeared. I noticed that a newer BIOS version was available, so I installed it using the HP Support Assistant software. I also downloaded and installed the latest drivers for both Wi-Fi and Bluetooth from the HP Support website, but that didn’t resolve the issue. I even checked Intel’s website and found a newer Wi-Fi driver version, but that didn’t work either. I ran a UEFI diagnostic check, which reported: Wi-Fi Network Test: Not available. I’m wondering whether this problem is due to a malfunctioning Wi-Fi card or the drivers. Thank you in advance for your help.

[VikramTheGreat]

Hi @ebru38,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed breakdown, that helps a lot. Based on everything you've tried and the UEFI diagnostic result ("Wi-Fi Network Test: Not available"), it strongly suggests that your Wi-Fi/Bluetooth hardware is either not being detected by the system or has failed.

Here's a structured approach to confirm and resolve the issue:

1. Check Device Visibility in BIOS

Even if your BIOS doesn’t explicitly mention “Touchpad” or “Wi-Fi,” look for:

• Embedded LAN or Wireless LAN settings ensure they’re enabled
• If available, toggle Secure Boot off temporarily and check if the device reappears

2. Confirm Hardware Presence

Since UEFI diagnostics say “Not available,” it likely means:

• The Wi-Fi card is not being detected at the hardware level
• This could be due to:
  • A loose internal connection
  • A BIOS update disabling the card
  • A hardware failure

3. Try a Rollback (if available)

If the issue started immediately after a BIOS update, you can try:

• BIOS Rollback via HP BIOS Recovery:
  1. Turn off the laptop
  2. Press and hold Windows + B, then press and hold Power for 2–3 seconds
  3. Release all keys and wait for the BIOS recovery screen

👉HP Notebook PCs - Recovering the BIOS (Basic Input Output System) | HP® Support

4. Reinstall Chipset & IO Drivers

Sometimes the Wi-Fi card is tied to the Intel I/O or chipset drivers:

• Download and install the latest Intel Chipset and Serial IO drivers from HP’s support page for your exact model.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat