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rohitkumargangr
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Wifi and bluetooth disappeared

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HP Pavilion g6-2231tx Notebook PC
Microsoft Windows 10 (64-bit)

olved!

 Wifi adapter disappeared
Product: HP Pavilion G-6 2231Tx
Operating System: Microsoft Windows 10 (64-Bit)

My Wifi adapter suddenly disappeared after a restart. Now it does not appear in the device manager. There is no trace of a Wifi adapter whatsoever left in my laptop. All of this happened over night when the laptop was in shutdown state. I tried installing drivers but even that did not work. I tried to run Ubuntu on a USB to check and found no trace of a Wifi adapter even on Ubuntu. Ethernet works fine but keeps refreshing itself every 10-15 minutes. I've tried restarting the system several times and that is not working. Please suggest a solution to this problem.

 

 

Laptop model no. : HP Pavilion G-6 2231Tx (HP Pavilion Gaming PC)
Windows 10

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@rohitkumargangr Have you run a wireless (Bluetooth adapter) card test on your computer?

 

Download and install the HP Hardware diagnostics tool from this link

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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