A few days ago the wifi on my near-new HP laptop stopped working. As far as the computer is concerned there is no wifi card available. I went through the HP Virtual Support system, and did all of the recommended steps:
2. Manually connect to wireless network (not possible since no wifi exists)
3. Uninistall/reinstall wireless adapter using Device Manager (note that wifi card is unable to start, as reported here in several previous posts - reinstalling it doesn't help, neither does updating the driver to the very latest from HP or Intel).
4. Manually reset network settings using command prompt (using netsh commands as per HP instructions)
5. Refresh the BIOS
At this point the wifi card starts to work again, but only for an hour or so, then it stops and will not start again. If I refresh the BIOS again it will work for a while, but stops again - the wifi card is simply unstable. Note that steps 1-4 do not yield results - only step 5.
The wifi network is good - we have 4 other computers using it without issues.
Does anyone have any more ideas? This sort of thing should not happen on a near-new (Oct 2020) laptop, which fortunately is still under warranty... very sub-standard and not what I expect of a company like HP. From what I see in this forum I am not the only one with such problems...
I tried all of these things, plus went through the issues with HP Telephone support. Finally I updated the bios and did a clean reinstall of the latest version of Windows 10, without any success. Both the wifi and bluetooth cards remained unresponsive.
The laptop has now been sent to the European HP Service Centre in Hungary for repairs under warranty.
If I could invoice HP for my time it would amount to many 1000's of Euros. I've now bought a Dell mobile workstation so as to avoid these issues in future.
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