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awmech
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Message 1 of 12
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Wifi completely gone

HP Recommended
Envy
Microsoft Windows 10 (64-bit)

My laptop has suddenly lost all wifi capability. 
It cant see any routers at all, not just mines but neighbours etc. 
When I look under device manager/network adapters there is no wifi adapter there in the list. 
I’ve also tried scanning for hardware changes
The wifi button on the keyboard remains orange and only switches between flight mode on and off. 
It doesn't show any available networks. 

I’ve already tried resetting my router etc but everything else works fine so the laptop seems to be the issue here. 
Any help greatly appreciated. 

11 REPLIES 11
KrazyToad
Retired
Retired
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Message 2 of 12
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@awmech

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Are you able to go online with the Ethernet?

 

If Yes, I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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awmech
Author
Level 1
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Message 3 of 12
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Many thanks, I will give that a go with the ENET cable and let you know

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The_Fossette
HP Support Agent
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Message 4 of 12
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@awmech

 

Thank you for keeping us posted.

 

Do let me know how it goes.

 

Cheers!

The_Fossette
I am an HP Employee

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awmech
Author
Level 1
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Message 5 of 12
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That didn't work

 

I can get online using an Enet cable

 

The HP support assistant says there are no updates available.

 

I eventually got the windows update after some failed downloads and  installs, but still no Wi-Fi

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KrazyToad
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Message 6 of 12
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@awmech

 

I suggest you perform a System Restore to an earlier time before this issue started

 

Link: https://support.hp.com/in-en/document/c03327545

KrazyToad
I Am An HP Employee

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awmech
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Message 7 of 12
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I will try that. 
How could this have happened? 

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KrazyToad
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Message 8 of 12
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@awmech

 

This could be a Driver corruption or even a Windows corruption

KrazyToad
I Am An HP Employee

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awmech
Author
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Message 9 of 12
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Pardon my ignorance, but I can't see a way of restoring to a previous date, it doesn't give me that option, it only allows me to restore to a created point which I just created now. 

How do I restore it to say 6 weeks ago?

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KrazyToad
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Message 10 of 12
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@awmech

 

Since there is no restore point I suggest you perform a Reset.Link: https://support.hp.com/in-en/document/c04742289

KrazyToad
I Am An HP Employee

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